Salesforce bets on "Agent Albert" to prove AI won't kill enterprise software

THE DECODER / 4/20/2026

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Key Points

  • Salesforce CEO Marc Benioff says the company is using a new AI offering, “Agent Albert,” to argue that AI will not obsolete traditional enterprise software.
  • The move is framed as a response to Wall Street concerns that generative AI could replace legacy enterprise workflows.
  • Salesforce’s strategy includes both product development and a “homegrown metric” intended to demonstrate ongoing enterprise value.
  • By positioning Agent Albert around enterprise needs, Salesforce aims to reassure business buyers that existing software stacks can remain relevant alongside AI.

Salesforce CEO Marc Benioff

Wall Street worries AI could make traditional enterprise software obsolete. Salesforce CEO Marc Benioff is pushing back with a new AI product and a homegrown metric.

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