Choosing PoCs by Department
"We want to start using AI at the company. Which department for the first PoC?" The first choice decides AI-adoption success. Here's how to find work where effect shows easily.
4 Conditions for an Effective PoC
1. High Repetitiveness
Work doing the same thing daily/weekly. Effect multiplies as templatization advances.
2. Digitally Completable
Paper/phone-centric work is hard to AI-ify. Target work completable in email/documents/internal systems.
3. Small Failure Impact
Be cautious with direct customer contact/contracts/accounting close. Start with internal-facing work.
4. Easy Effect Measurement
Has quantifiable metrics like "time saved," "count increase," "accuracy improvement."
PoC Candidates by Department
Customer Support (★★★★★)
- Auto-generate FAQ answers (CSV into internal GPT)
- Customer-email sentiment analysis/priority classification
- Past-case search (RAG)
- Effect: shorter response time, more handled cases, higher satisfaction
Sales (★★★★☆)
- Auto-create minutes from deal notes
- Proposal draft generation
- Customer analysis/prioritization
