AI Navigate

KPI Design: Quality, Speed, and Cost Metrics

AI Navigate Original / 5/16/2026

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Key Points

Without speakable results, AI investment won't continue
Measure on quality, speed, and cost axes with example metrics
Take a baseline; pair speed with quality; view net; tie to work
Don't mistake activity for results or ignore hidden costs

Design KPIs for AI Use

If you can't speak to "did adopting AI produce results," investment won't continue. Design so effects can be measured on three axes: quality, speed, cost.

Example Metrics per Axis

Speed: work time, lead time, processed items per person
Quality: error rate, rework rate, customer satisfaction, pass rate

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KPI Design: Quality, Speed, and Cost Metrics

Key Points

Design KPIs for AI Use

Example Metrics per Axis

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